Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Care and support for adults

Our vision for Adult Social Care is that: Adults with care and support needs, and their carers receive the care and support they need, when they need it, to help them live the lives they want.

We provide adult social care services for the most vulnerable people in our community to help keep them safe and to live independently wherever possible. We also work with people who need advice and information to help them stay fit and well in their own homes for as long as possible and prevent or delay them becoming dependent on care services.

Our comprehensive directory of services available - Locate - care and support in County Durham - is available to everyone, whether or not you have assessed needs, and regardless of whether you purchase your own care or receive council funding towards it.

We work within a number of legal frameworks - the main one is The Care Act (2014). Our Adult Social Care service has been rated 'good' by the Care Quality Commission (CQC).