Ask us to correct or remove information we hold about you

Our data protection information outlines how and why we collect information about you, what we collect, who we share it with and your rights in relation to this information.

What you can ask us for

You have the right to:

• find out what information we hold about you
• ask us to make changes if you believe the data we hold about you is wrong
• ask us to delete or stop processing data that we hold on you
• request that we stop sending direct marketing to you

Please note that we can only delete or stop processing data if it is not needed for further processing. In general, we delete your data as soon as we no longer require it in line with our retention guidelines. Otherwise, the default time period is six years.

See our Information rights guidance (PDF, 462 KB) for more information.

If you do not feel that we have not correctly handled your data, you can complain to the Information Commissioner.

Durham County Council is a registered data controller (registration number Z1808275).

Evidence needed

We reserve the right to verify the identity of the individual making a request if there are valid concerns about the legitimacy of an Individual Rights Request (IRR). If you do not have an established relationship with the council, you will need to present evidence of your identity and your current address. 

• Proof of your identity: e.g. a passport, residents permit, driving licence, birth certificate, pension or benefit book or letter.
• Proof of your current address dated within the last three months: e.g. a utility bill, bank or building society statement, rent card or tenancy agreement, council tax bill.