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We are committed to providing high standards of customer service. We start with listening and finding out what is important to you. The...

County Durham is a large county with a wide range of settlements and landscapes. This page gives you an overview of the county and Durham County Council.

We understand that there may be occasions when you are unhappy with one of our services.

We asked you to let us know how we could improve the services we offer from our Customer Access Points (CAPs) and your views on our proposal...

If you are new to computing or using the internet we have pulled together a range information and training.

Earlier in the year we invited you to have your say on proposals to change the way we offer face to face services to our residents.

Our library service provides free public access to the internet in 39 libraries across County Durham, ensuring it fulfils its role as...

Through our delivery theme of 'digital customer' we are committed to enabling Durham's customers to access the information and services...

This page tells you about our Building Control Customer Service Standards.

We provide digital services to a diverse group of customers with a range of needs, preferences and expectations.