The Digital Upgrade and Care Connect
In the UK, the analogue telephone system that we have used for many years is being gradually replaced with a modern digital system. This is called a digital upgrade.
This is because the UK needs a modern telephone system which can handle how people want to communicate by using their mobile phones, laptops, tablets, or other electronic devices. You can read more at BT - We’re switching from analogue to digital landlines. It will be completed by 2027.
Our plans moving forward
Care Connect now has digital alarm units that no longer require a telephone line to operate. This means the service will continue to keep you safe. We have upgraded some customers already.
Over the next year we will be upgrading all customers to a new digital alarm unit free of charge. We will contact you when it's your turn.
Until we contact you regarding this, please follow the steps below.
Please contact us on 03000 262 195 if:
- you are contacted by your telephone provider about changes to your phone line or the digital upgrade
- an appointment is made for a telephone engineer to attend your property
- a telephone engineer attends your property to fix a faulty phone line
- you change telephone provider
- you move home
- you have concerns that your equipment may not be working.
Contact us
If you are concerned about the upcoming changes to your phone line or need more information, we are here to help and can be contacted 24 hours a day - Contact Care Connect.
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