Apply for the Care Connect alarm service

This page tells you how to apply for Care Connect, our community alarm service.

How to apply

contact us by phone
apply online to join the Care Connect service
contact Social Care Direct to Get your care needs assessed and find out if an alarm is appropriate for you

Urgent referrals

If you have an urgent referral outside of normal office hours (after 5.00pm during the week, or during the weekend or a bank holiday) please contact us by phone and we will deal with your referral immediately.

What happens once you have applied

We will contact you to agree a suitable date to visit you in your own home, conduct a survey and to gather personal information. This is so that we are aware of your personal needs.

A monitoring alarm unit will then be installed and we will show you how to use it.

Watch a short video to see how the process works.

Transcript - how to apply for Care Connect (PDF) [80KB]

How much it costs

Our prices run from April to March each year. All prices include VAT.

All customers will receive a monitoring alarm unit and pendant which include the following charges:

Charges	Price
One-off connection charge	£40.80
Weekly charge	£5.95 per week

Additional features

You can also add in extra support options:

Additional options	Cost
Reassurance call	£1.56 per call
Weekly visit	£18.72 per visit
Additional, replacement or lost pendant (this will be sent via the post, and you will need to place a test call to ensure the pendant is working)	£38.97
Additional, replacement or lost pendant (this cost includes the staff visiting your property and installing the pendant and testing it.)	£79.77
Monitored smoke detector	£100.80 + 78p per week monitoring costs

VAT

No VAT is chargeable if a VAT exemption form is completed: Care Connect - Vat reliefs for disabled and older people (PDF) [101KB]

If you are unsure whether you are eligible for VAT exemption, please contact the HM Revenues and Customs on 0300 123 1073 before filling this form in.

Cooling-off period

Should you decide that the service is unsuitable for you, after 21 days you can terminate your agreement and you will only pay our one-off connection charge.