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Apply for the Care Connect alarm service

This page tells you how to apply for Care Connect, our community alarm service.

How to apply

Urgent referrals

If you have an urgent referral outside of normal office hours (after 5.00pm during the week, or during the weekend or a bank holiday) please contact us by phone and we will deal with your referral immediately.

What happens once you have applied

We will contact you to agree a suitable date to visit you in your own home, conduct a survey and to gather personal information. This is so that we are aware of your personal needs.

A monitoring alarm unit will then be installed and we will show you how to use it.

Watch a short video to see how the process works.

Icon for pdf Transcript - how to apply for Care Connect (PDF, 80.1kb)

How much it costs

Our prices run from April to March each year. All prices include VAT and are affected by whether or not you have a landline.

There is a one-off connection charge of £38.75 which will be confirmed at installation.

If you have a landline

If you have a landline, it will cost you £5.65 each week, a unit will be connected to your landline, and you will get a pendant. 

If you do not have a landline

If you do not have a landline, it will cost you £8.98 each week, for a free-standing unit and a pendant.

Additional features

We can also offer other support options:

Additional optionsCost
Reassurance call£1.48 per call
Weekly visit£17.78 per visit
Additional, replacement or lost pendant (this will be sent via the post, and you will need to place a test call to ensure the pendant is working)£38.97
Additional, replacement or lost pendant (this cost includes the staff visiting your property and installing the pendant and testing it.)£77.72
Monitored smoke detector£81.18 + 74p per week monitoring costs


No VAT is chargeable if a VAT exemption form is completed:  Icon for pdf Care Connect - Vat reliefs for disabled and older people (PDF, 101.1kb)

If you are unsure whether you are eligible for VAT exemption, please contact the HM Revenues and Customs on 0300 123 1073 before filling this form in.

Cooling-off period

Our agreement with you allows you to access the service for up to 21 days before we request any payment. If at any time during this period you wish to terminate your agreement with us, the equipment will be removed without any charge. However the connection fee will still be payable.

Care Connect logo

In partnership with

  • Care Connect
Contact us
Care Connect
03000 262 195
Our address is:
  • Durham County Council
  • Chilton Control Centre
  • Chilton Depot
  • Chilton
  • County Durham
  • United Kingdom
  • DL17 0SD