Telecare - sensors to keep you safe and independent at home

Telecare can provide you with the use of sensors and other equipment that can recognise when there is a problem or emergency situation in your home.

Telecare can be used to help people who are:

• at risk of falls
• unable to raise an alert for help by themselves
• living with dementia and at risk of leaving their home at inappropriate times 
• at risk of night seizures
• at risk of hypothermia
• at risk of fires in the home

Telecare can support people with:

• independence
• reassurance
• wellbeing
• quality of life
• choice of control
• prevention
• proportionality
• risk management

Benefits of Telecare

• We operate 24/7, providing monitoring and response, day or night if required.
• We have our own team of mobile responders who will visit your home to help and support you. They are first aid trained and also use specialist lifting equipment to assist uninjured customers from the floor after a fall.
• Telecare can help people living with dementia and reduce stress for them and their families.

How to apply

You have two options when you apply for Telecare:

1. You can Get your care needs assessed through Social Care Direct by calling 03000 267 979. Social Care Direct will organise a time to visit you at home to assess your needs and suggest which Telecare sensors are suitable. Care Connect will then arrange to install the sensors and show you how to use them.
2. If you do not want to apply for Telecare through Social Care Direct, you can apply and pay for Telecare privately. Contact us on 03000 262 195 to discuss this in more detail.

Our Telecare equipment

The Telecare service offers 24/7 support to help people live independently.

This can be arranged privately (direct with Care Connect) or through Social Care Direct.

View our Our Telecare equipment.

All customers receive a 24/7 monitoring, support and response service in their own home, 365 days a year through a professionally installed alarm unit.

The alarm unit allows people to contact Care Connect through the device as well as connecting to the other Telecare sensors a person has. All new customers will have a fully digital unit installed.