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Flooding safety advice

If you are at risk of flooding, find out what you can do before, during and after to minimise the impact.

Before a flood

During a flood

  • When you tell us about a flood we will help where we can. We will send sandbags and staff to help if possible and then investigate the source of the flood to reduce future risks. Report flooding to us using the details at the bottom of the page. 
  • Check on neighbours who may need help or who can help you.
  • Do not enter flood water on foot or in a vehicle. You don't know what is under the surface or how fast it is flowing. It can also make you ill.
  • Don't go near any electrical sockets if you are standing in water.

After a flood

  • Don't turn your gas or electricity on until they have been checked by a qualified technician.
  • Call your water company to ask if your water is safe to drink and wash in.
  • Make sure your house is properly ventilated if you are using indoor heaters to dry your home. Avoid petrol or diesel generators as their fumes are poisonous.
  • Don't eat anything that has touched flood water.
  • Wash your hands regularly and clean kitchen work surfaces before you use them.
  • Take photographs and call your insurance company.