Find out about changes to our services and Christmas opening times on our Festive information page. To find out when your bin will be collected over the festive period, visit Changes to County Durham bin collections at Christmas.

Due to maintenance, the following systems will be unavailable from 11.45am on Tuesday 24 December until 8.00am on Thursday 2 January: our online Council Tax, business rates and housing benefit services, and our welfare assistance form. We apologise for any inconvenience this may cause.

Customer Access Points

You can make an appointment to visit one of our customer access points if you need help with our services, and are having difficulty contacting us online or over the phone.

The following links give details of our opening hours and the services we can help you with:

Barnard Castle
Chester-le-Street
Consett
Crook
Durham City (Clayport)
Newton Aycliffe Customer Access Point
Seaham
Spennymoor
Stanley

Contact Customer Services to make an appointment to visit your chosen customer access point.

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000