Our online forms will be unavailable between 12.00am and 8.00am on Monday 7 April, and between 8.00pm and 10.00pm on Thursday 10 April for essential maintenance. We apologise for any inconvenience this may cause.

Customer Access Points

You can make an appointment to visit one of our customer access points if you need help with our services, and are having difficulty contacting us online or over the phone.

The following links give details of our opening hours and the services we can help you with:

Barnard Castle
Chester-le-Street
Consett
Crook
Durham City (Clayport)
Newton Aycliffe Customer Access Point
Seaham
Spennymoor
Stanley

Contact Customer Services to make an appointment to visit your chosen customer access point.

Contact Customer Services

Email help@durham.gov.uk
Telephone 03000 26 0000